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1. The phone shop - Ciutat Vella
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5
7 reviews
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Address: C. Comtal, 26, 08002 Barcelona, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 617 10 65 97
Business type: Cell phone store
PAT Vancouver: This shop got some bad reviews but my experience with the staff was nothing but positive. Arrived in Barcelona on Sunday morning, to find out Vodafone airport system was down and center in city center was closed till Sunday. So glad to find The Phone Shop. The lady at the shop was professional and super helpful. I ended up brought more than a sim card from the shop as their prices are also reasonable. So 5 stars and I would definitely recommend this shop if you need to get a sim card and any phone related accessories ✨️
gurleen kaur: Good staff and good service .
Ramon Garriga: Professionals, good material, competitive prices,. They have treated us very well 👍 and I advise you. Very good decoration, shows all the product options.
Simone Mannini (IW5EDI): Cheated with vodaphone SIM Avoid absolutely
2. Vodafone - Eixample
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5
453 reviews
3. Vodafone - Eixample
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5
386 reviews
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Address: Rambla de Catalunya, 87, 08008 Barcelona, Spain
Schedule: Open ⋅ Closes 8PM
Telephone: +34 607 78 06 31
Business type: Cell phone store
Erianti Rusydina Edward: Lisardo is a very helpful staff and he speaks English perfectly, especially if you are student and are looking for a phone number for long term package :)
Response: Thanks for your review! We hope to see you again at our Vodafone Rambla Cataluña store :)
Andrey Ivanov: I have been there couple of weeks ago - needed to issue an eSIM card. Was helped by Eugenia in a very friendly and efficient manner. Thank you guys! (Lisandro was also around and very cheerful).
Response: Thank you! It's a pleasure for us to read your comments. We'll be glad to help you in Vodafone Rambla Cataluña whenever you need it. Best regards!
Amir Ullah Nadan: Nice to be here, it is one of the best Resturant in the world.We appreciate because the service is really excellent. I really want to visit there again.
Response: Visit the Vodafone Rambla Cataluña store whenever you need it, it is a pleasure for us to serve you. Thank you for your trust!
Andrey Ivanov: I have been in the store today - needed some help with the contract. Lisandro was very helpful and we have submitted a ticket for review.
Response: Thank you, Andrey! It's a pleasure for us to read your comments. We'll be glad to help you in Vodafone Rambla Cataluña whenever you need it. Best regards!
Moe Khanaty: Anthony is amazing excellent customer service. 2 min I was in and out for a Sim card - unlike orange dont ever go there
Response: We're happy we could help you, Moe! Please, come back to Vodafone Rambla Cataluña any time you need.
Seda Açıker: Lisandro Vodafone is a real salesman ego gives an excellence service which make me admire Vodafone. Vodafone I will use you till the end because of your good choice, Lisandro.
Response: Thanks for your review, Seda! We are always at your disposal at our Vodafone Rambla Cataluña store :)
Waad Masoud: Ask for Lisandro ,I had the best experience in my hole life with any telephone company.he set me up with all I need and I left very happy 🤩
Response: We're happy we could help you, Waad! We hope to see you soon again at Vodafone Rambla Cataluña.
4. Mobile World Centre - Ciutat Vella
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5
32 reviews
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Address: C. de Fontanella, 2, 08002 Barcelona, Spain
Business type: Cell phone store
Emilio: Nice place. Very friendly at the entrance. Comercial Mar solved the problem we had with the bills.
juan ucañay: Store a wide variety of mobiles
Joana Guañabens Galisteo: interactive resistance experience!
5. The Phone Shop - Ciutat Vella
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3.5
29 reviews
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Address: La Rambla, 54, 08002 Barcelona, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 617 10 65 97
Business type: Cell phone store
Gisella Candi: DO NOT SHOP HERE!! This store is a complete SCAM! The employees trick you by being so nice to you and offering you discounts…when all they are actually doing is ripping off the innocent. I bought a €40 SIM card from them and it was a complete scam and never worked. Their phone cases are also low quality and not worth it.
Areeba sandhu Sandhu: If anyone need simcard this is the best shop to buy. They have all types of national and international simcards.the staff is very helpful they will help you in installation of simcard.
kaur kamal: i loveeed this shop😍😍 every time i came in Barcelona i visited this store and the staff is very friendly i love this staff i recommend this store❤️..i will buy a power bank itss to much good quitalty in very low price barcelona best shop ever❤️
Hassan bhatti Hassan bhatti: Best store in barcelona. i buy powerbank and screen protector both are very good
Vaughn Philander: Very friendly and helpful. Just wish I got my new vodafone number so I could recharge my sim card again. Registering for the app is impossible without my number. I think I tried all the possibilities provided online but no use...
Afreen Islam: Best ever shop and very much kind staff with all kind of facilities and the only shop with very familiar staff and latest product are available
WALI BROTHERS: Bought a charger for my iPhone which was very good and staff are very kind 👍
Leslie Brock: Extremely fast service and affordable rates. Saved me while on vacation. Thank you!
6. Vodafone - Ciutat Vella
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3
133 reviews
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Address: Via Laietana, 32, 08003 Barcelona, Spain
Schedule: Open ⋅ Closes 8PM
Telephone: +34 607 78 06 32
Business type: Cell phone store
Anna Meldrāja: Very good experience! Antonzo was very helpful and really tried to solve my problems with documentation for making a contract for wifi-mobile-TV. The whole staff actually were happy and nice! And I got a code to get a free pizza! Thank you very much!
Response: Thanks for your review! We hope that you enjoyed the pizza :)
Mariia Shykova: Thief of money and time.Never come when appointment was scheduled. Never answer. Charge extra money
Response: Hi María. We would like to know why your experience at Vodafone Barcelona - Via Laietana was negative. Do you write to us on Facebook or Twitter and we see your case carefully? Regards
JA ChS: This woman sold me a SIM card, only cash accepted, no receipt, without alerting me card might not work on my device. After installing and attempting to connect, my iPhone flashed “SIM card not authorized” on the screen. I went back to the store 10 minutes after purchase to see what was the issue, the woman immediately said the phone was locked and it was not her or Vodafone’s problem and card/money could not be returned. Very condescending and obnoxious attitude, I am so sorry to say.
Response: Hello! We are sorry for what happened, we are at your disposal by private message on Facebook and Twitter to help you with whatever you need. Greetings!
Michael Heuermann: Good experience the first time and friendly service again from Gabriela on our 2nd visit on 14th but the 10€ recharge was not loaded so I am without data and not sure how to rectify the issue,
Response: Thanks for you review, Michael!
Michael Strelow: Horrible customer service. I excused myself to ask a question to the guy not currently helping anyone else and he just says "no" and goes back to staring at his computer and ignoring me.
Angelo Vassallo: Worst service ever! They promise you a rate. You get out from the shop and receive a message from Vodafone with a different rate. Ask for information to the call center who invites you to go back to the shop. They promise you that you will get your original rate and after one month from the bill you realize that you are charged more. Their reply: “It is only 6€ more per month. It is not a big deal”. UNPROFESSIONAL
Response: Sorry to read that your experience in Barcelona - Via Laietana was not satisfactory, Angelo. If you have any questions about your contract, please contact us on Facebook or Twitter. We'll be glad to help you.
Valerie Gaudelli: This Location is pretty useless it sounds harsh but its the truth. The staff is slow, unfriendly, and they never seem to know what they are doing. I’ve lived by this location for over a year and every time i need to go make a “recarga” the system is always down, or its not working .. i don’t suggest you waste your time coming here ..
Response: Thanks for you valoration.
H E: They charged me with 25 EUR instead of 15 EUR for the Prepaid Card (Prepago S). Vodafone customer support could not help. Bad experience.
Response: Hi, we are sorry to read your comments about Vodafone Barcelona - Via Laietana. Please, let us check it, write us on Facebook or Twitter and we'll be glad to verify what happened and help you. Thanks
7. Sim Card And Internet Shop - Ciutat Vella
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4.8
4 reviews
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Address: Sim Shope, Carrer d'en Rauric, 20, local, 08002 Barcelona, Spain
Schedule: Open ⋅ Closes 10PM
Telephone: +34 632 51 79 80
Business type: Mobile money agent
Chris Shenton: Got me hooked up right away, one of the few places open on Sunday. They offered LycaMobile and Orange, and suggested Orange was better if I was traveling out of Spain, so I went with their prepaid plan.
Tom Honkisz: Very good and quick service. I bought Lyca Mobile SIM card
Abdullah Alhashim: Amazing help and quick. Open every day
Mahbubur Rahman: Intranet speed good print good quality
8. Vodafone - Eixample
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3.1
321 reviews
9. King Mobiles - Eixample
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3
2 reviews
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Address: C/ de Sardenya, 08025 Barcelona, Spain
Schedule: Open ⋅ Closes 8PM
Telephone: +34 934 36 49 37
Business type: Cell phone store
Ma Rosa Gracia Nicolas: My phone was fixed in 4 hours. Very formal.
10. Mobile shop and Send money - Eixample
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5
5 reviews
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Address: C. de Rocafort, 50, 08015 Barcelona, Spain
Schedule: Open ⋅ Closes 9:30PM
Telephone: +34 632 70 91 29
Business type: Cell phone store
zubair smart mobile: ALL VERY WELL FAST AND SELL MU KIND ALL IS WELL
Shahid Nazir: Very good people have everyone
Cécilia Bes: Fast and effective!
Response: ❤️❤️
bilal abbasi: excellent services with excellent communication skills
11. Tienda Orange - Eixample
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3.7
183 reviews
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Address: Pl. de Catalunya, 19, 08002 Barcelona, Spain
Schedule: Open ⋅ Closes 9PM
Telephone: +34 675 99 69 91
Business type: Cell phone store
Mohamed Sabry: Very good experience. Special Jenny was very nice and helped me to find and buy the suitable plan for me, she speaks good English which made it easy for me as well. Also I would like to thank Juan Luis for the nice welcome in the entrance.
Response: Hello Mohamed! Thank you very much for your comment. At Orange, we always strive to offer the best customer care and service. We are glad to read that your experience has been positive. We hope to see you soon again! ^MD
Erin Rowe: The service and attitude from most of the people who work here is very poor. I had one good experience when I first signed up, which was obviously a facade just to steal my money. There are so many fine print details that were never explained, a discount I never received and now my bills are getting higher and higher every month. When I try to resolve it, I get rude, condescending conversations. The customer service team needs a serious overhaul and a lesson on empathy.
Response: Erin Rowe, thanks to valuing us; this help us to keep improving the customer experience. For check your case in detail, please, write us in our social networks, Community or sending a message to the Orange Official WhatsApp +34 653 85 00 85. We´ll glad to help you in anything you need ^EG
Taimoor Malik: Eliana and the team were super helpful and knowledgeable. As a new resident of Spain they helped me setup my internet, mobile lines and services with the greatest attention and in full hospitality! Eliana is a superstar and she makes you feel so important because she is very responsive, proactive and most of all kind!
Response: Hello Taimoor! Thank you very much for your comment. At Orange, we always strive to offer the best customer care and service. We are glad to read that your experience has been positive. We hope to see you soon again! ^MD
Martin Ryan: The customer service we received from Jenny was second to none, she was more than happy to help us, and even went above and beyond to make sure the problem we had was resolved
Response: Thanks, Martin! At your Orange store in Plaça de Catalunya, we are always available for whatever you need. Have a happy day. 😊 ^MD
Evan Laulom: Really really bad service, they talk with a superior voice and they couldn’t even help me with a problem that was caused by them. Not serious contractors and even worse agents. Would not recommend
Response: Evan, we are sorry for what happened, if your reason for visiting has not been resolved, please, write to us on Social Networks (Facebook, Twitter, Instagram, TikTok), through our Community, or send a message to the official Orange WhatsApp number 653 85 00 85, telling us about your experience so we can help you. Regards. ^MD
Evgeniy “Burzhuy” Grinevych: Scammers. Never trust them! Read all contracts before sign even if they say that nothing changing.
Response: Hello, Evgeniy: We would like you to give us 5 stars on your next visit to your Orange Store in Plaza De Cataluña, 19. To understand the reason for your assessment, if you need to, contact us on our official Orange WhatsApp 653 85 00 85, on our Social Networks or in our Community. Have a good day. ^MD
Kristin steinarsdottir: Horrible experience. As a new costumer I was literally scammed by the salesperson Jenny. I order full service of internet and phone and wanted to get the new iPhone 13 pro but it was out of stock, me and my friend asked if could ad another phone ? (iPhone13 mini)for him also on the contract the payments are spread on 2 years. As I’m awaiting the phone to be back in stock Jenny calls my friend and does not contact me as the customer and says I have not enough credit to get my phone and i personally asked her to communicate with me and not my friend and how we could continue to resolve the problem and I waited a week for reply but she never responded. Now three months later I give it another try with another sales person “E” that was giving satisfying service. “E” confirmed that becaus of the iPhone mini for my friend on my contract is now impossible for me to get my phone. So in the end I have no new phone and this has not been resolved!
Julian Monti: I had few issues with Orange, impossible to solve by phone. I came here and solved all of them thanks to the support of Cathy. She is a real professional! I saw her spending an hour of time for explaining how a smartphone works to an old lady. She was kind and smiling all the time. Really admirable! She solved my issues with Orange just with a pair of calls. The best service one may expect.
Response: Hello Julian! Thank you very much for your comment. At Orange we always strive to offer the best care and service. We hope to see you soon!
Eileen S: False information to get more of your money!!Sells you prepaid SIM card for more days than needed and said/ guaranteed it will be good for the next part of your trip, but arrived in the new city having to wait in store and get a new card! Plus their card does not work in unlocked phone!
Response: Thanks for your comment Eyes. At Orange we will continue working so that your next visit to our Barcelona store is much better. All the best
Willow W: Worst customer service ever. So rude and condescending. Truly awful.
Response: Hello Willow: We are sorry that your experience has not been as expected. At Orange, we always try to provide the best service to our customers. If you need help, please send us your information through our Social Networks, the Orange Community or through the official Orange WhatsApp on 653 85 00 85, to review your case in detail. ^MD
12. Uniq Phone House - Ciutat Vella
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13. BAMDNN- Mobile Shop - Ciutat Vella
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14. Vodafone - Gràcia
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2.8
303 reviews
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Address: Carrer Gran de Gràcia, 138, 08012 Barcelona, Spain
Schedule: Open ⋅ Closes 8:30PM
Telephone: +34 670 58 76 91
Business type: Cell phone store
Hulizolushka: The service is unbelievably slow. You have to wait at least half an hour because usually they have maximum two workers in shop, and they are absolutely not interested in working fast. I can’t reply the comment so I will do it here. The problem is that your employees are extremely slow and lazy, so cita previa doesn’t make any sense.
Response: We're sorry for the inconveniences. In order to avoid unnecessary lines, we recommend you to book your appointment on vodafone.es.
Wojty G: Ridiculous waiting times. I had to come twice to get a SIM card with a contract which is just outrageous in covid times. The staff on the other hand is very helpful and does whatever they can to improve the poor experience which is the result of terrible service the company provides. I can’t reply to the comment to I’d like to respond here. The problem is not having or not having the cita, but the fact that starting a contract and receiving an e-sim requires me to go to a shop 3 times. Despite of the fact that a Spanish iban is required which is an obvious discrimination and is against the SEPA agreement.
Response: We are sorry reading this, but you can arragnge an appointment al Cita Previa visiting tiendas.vodafone.es.
Amanda Ortiz: Absolutely terrible. DO NOT USE THIS COMPANY. This store gave me a promotion of €35/mth but then when I came back a few months later since they were actually charging me €70/mth, they had no recollection of this promotion. I have an ongoing case with them that has not been solved for 4 months. It’s ridiculous and I do NOT recommend Vodafone. Save yourself time and money.
Response: We are sorry reading this, Amanda. Please, send us a private message via Twitter or Facebook and we will check what is happening.
Mark Jewell: Well, joining the ranks of one stars for this joint. Walked in and it wasn’t busy, but my partner and I must have become invisible. One staff person was occupied with a customer,but another sullen male was buried in a computer, avoided eye contact and couldn’t even offer a hola. After a few minutes of being studiously ignored, walked down the block to Orange and received exactly the opposite treatment. Friendly hola on entering and a lovely staffer named Fatima solved my problem in less time than I stood waiting at Vodafone (and doubled my data allowance as a bonus).
zla “v1d” kra: vodafone in spain is terrible! everytime i charged internet they said yeah yeah its working and i went home it never worked. go to orange..
francois duchastel: bad
Response: Hello Francois, we want you to know that you can contact us through Facebook and Twitter to review any incident you have with us. We would like to know why your experience in our Vodafone Barcelona - Gran de Gracia store has not been good and we would like to help you. All the best.
15. Samsung Experience Store Portal del Angél - Ciutat Vella
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3.7
238 reviews
